Privacy Policy

Pion Global Private Limited ("Pion Global", "we", "our", or "us") is committed to protecting the privacy and personal data of our clients, partners, website visitors, and users of our products and services. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information across our platforms including our websites (e.g., https://pionglobal.com), applications, and other services.

Pion Global Private Limited considers your privacy a high priority. This privacy statement explains the information Pion Global Private Limited gathers from you from our web site and how we may use it. If you have any questions or concerns, please contact us via our Contact us page.

This Privacy Policy applies to all personal data processed by Pion Global, including:
• Data collected via our website(s)
• Data processed through our IT products and services
• Data collected from client interactions, demos, events, or support requests
• Data related to recruitment or employment

Pion Global Private Limited receives names and email addresses only when personally submitted by users through our Contact us pages. Those screens allow users to ask specific questions of Pion Global Private Limited, request information about our services, offer feedback, comments, or suggestions about our services.

Any such information submitted or otherwise obtained enables Pion Global Private Limited to respond to user inquiries and measure its Site users' needs, interests, and ideas for future Site development.

Pion Global Private Limited respects the privacy of users visiting us at https://pionglobal.com and does not send unsolicited emails or any direct marketing materials. Pion Global Private Limited also does not provide your personal information to any third parties.

We protect the personal information you share with us. We store and process your personal data, such as the name, address, e-mail address, or telephone number, in accordance with general Data Protection Policy. Access to your personal information is limited to those individuals within and working with Pion Global Private Limited who need it in order to do their job.

You should be aware that we may be required to disclose your personal information in response to court orders, or legal process or to establish or exercise our legal rights or defend against legal claims.

We may also collect and possibly share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, misappropriation or infringement of our intellectual property rights, defamation or damage to our reputation or goodwill, situations involving potential threats to the physical safety of any person, employees or as otherwise required by law.

We collect various categories of personal and professional data depending on your interaction with our services:

a. Direct Information Provided by You
• Personal identification: Full name, contact number, email address, business designation, employer details
• Account credentials: Username, password (encrypted), authentication data
• Business inquiries and proposals: Project requirements, budget details, business use cases
• Recruitment data: CVs, educational background, job history, reference information

b. Automatically Collected Information
• Device and browser data: IP address, operating system, browser version, device type
• Usage behaviour: Navigation paths, pages visited, time spent, click activity, referring sites
• Cookies and trackers: We use cookies, beacons, and similar technologies to enhance user experience and analytics

c. Third-Party and Public Data
• Business intelligence sources, social media plugins, and partner services may provide supplementary information (e.g., professional profiles, business roles).

We process your data for the following purposes:

• With service providers and partners: For hosting, analytics, CRM, communication, and cloud infrastructure
• Customer engagement: Responding to inquiries, sending proposals, or scheduling demos
• Marketing and communication: Sending newsletters, service updates, and event invites (with opt-out options)
• Product improvement: Analysing usage patterns to enhance our products and services
• Security and compliance: Monitoring for fraud, preventing misuse, and fulfilling legal obligations
• Recruitment: Evaluating candidates for employment and communicating during hiring processes

We rely on the following legal grounds:

• Consent: When you explicitly provide permission for a particular purpose
• Contractual necessity: When data is needed to fulfil a contract or service agreement
• Legitimate interests: To support our core operations, provided it does not override user rights
• Legal compliance: To fulfil regulatory or statutory obligations

We do not sell your personal data to any third party. However, we may share your data in the following circumstances:

• With service providers and partners: For hosting, analytics, CRM, communication, and cloud infrastructure
• With affiliates and subsidiaries: Within our corporate group for internal operation
• With government or legal authorities: When required by applicable law, regulation, court order, or legal process
• During mergers or acquisitions: With potential buyers or investors under confidentiality obligations
• All third-party processors are required to adhere to strict confidentiality and security practices.

We implement industry-standard technical and organizational measures to ensure data protection:

• Data encryption: Both at rest and in transit
• Access controls: Role-based access, multi-factor authentication
• Infrastructure security: Hosted on secure cloud platforms like AWS or Azure
• Regular audits: Periodic penetration testing and vulnerability assessments
• Employee training: Staff is trained in data protection, cybersecurity, and ethical handling of personal data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:
- Client and business records: Retained during the contract and for audit/regulatory purposes thereafter.
- Website visitor logs: Retained for analytics and security for a limited duration.
- Recruitment data: Stored for up to 12 months unless required longer for statutory purposes.
- Data is securely deleted or anonymized once the retention period ends.

If data is transferred outside of your country (e.g., to our service providers in the US, EU, or APAC), we ensure:

Adequate data protection through contractual clauses

Compliance with local and international regulations (e.g., GDPR Chapter V provisions)

As a data subject, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Delete or request erasure of your personal data (“Right to be Forgotten”)
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• Data portability, where applicable
• Lodge a complaint with a data protection authority

From time to time we may provide links to third-party web sites. We do not regularly review and do not control or endorse the content or materials which may appear on these third-party sites, and we make no representations concerning and are not responsible for the accuracy, relevancy, copyright compliance, legality or decency of any material contained there.

We encourage you to review the Privacy Policies and Terms of Use posted on, and applicable to, those sites. By clicking on the link to a third-party site, you acknowledge that Pion Global Private Limited is not responsible for the third-party sites or any materials therein contained. We reserve the right to terminate any links to third-party sites at any time, although we are under no obligation to do so.

We use cookies to:

• Improve website functionality and user experience
• Track analytics for performance optimization
• Customize content based on visitor preferences
• You may control cookie usage through your browser settings or opt-out from non-essential cookies using the website’s cookie banner.

We implement standard security practices to protect the Website, but make no representations or warranties that it will be free from malware, disruptions, or unauthorized access. You are responsible for protecting your own systems and devices before using our Website.

Pion Global Private Limited understands the importance of protecting children's privacy. This web site is not designed for or intentionally targeted to children 13 years of age or younger. It is not our policy or our intention to collect or maintain information about anyone under the age of 13.

Our platforms may include links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms. Users should review their privacy policies before providing any data.

Pion Global reserves the right to change this Website and any content or features at any time. We also reserve the right to terminate your access to this Website without notice.

Unless otherwise stated, the site’s contents—including text, code, graphics, articles, images, animations, and design—are the sole property of Pion Global Private Limited.

Pion Global reserves the right to update or amend this Privacy Policy periodically. When changes occur:

• The updated date will be shown at the top of the policy
• Major updates may be communicated via email or notification on our website

Cookies are small pieces of data which are sent by a web site to your browser and are stored on your computer. Our site uses first party cookies only, which are cookies that are set by the site itself and can only be read by this site. They are used for the functionality of the site. The data is not used for individual identification and Pion Global Private Limited in no way relates your personal information to this data.

Our website can be visited without registration and we do not collect any personal data (such as name, address, telephone number or e-mail address) from you, unless you provide it voluntarily through our contact us page.

If you are concerned about the use of cookies, you may configure your web browser to either request your specific acceptance of a cookie or disable cookies entirely. You will still be able to fully navigate our web site if you choose to refuse or disable cookies.